Do I need to provide Identification?
Yes, the main booker MUST be present and photographic identification will be required.
What is Security like in the hostel?
The hostel is family-run and staff reside on the premises. Access to dorms is by key-less digital lock - guests are given codes at Reception. Windows are fitted with safety and security mechanisms.
Do I have to share with others?
Yes, unless you book and pay for all the beds in a room. It is the nature of Hostels across the world, which makes them unique. At Chase The Wild Goose Hostel all our rooms are ‘mixed gender’.
Is bedding provided?
Fresh, clean bedding is provided. In the tradition of youth hostelling, we ask you to put the duvet cover, sheet and pillowslip on beds when you arrive, and return them to Reception before departure.
Is breakfast available?
Self-serve Continental Breakfast is available for appro. the cost of a Costa. Choose from cereal, toast, jam, fruit juice, tea or coffee. From time to time fresh fruit, yoghurt, croissants and petit choco pain may be available. We do ask you to clean up after yourself. Cooked breakfast may also be purchased locally - please ask at Reception
Do we have to clean the accommodation when we leave?
If you use the self-catering kitchen or take breakfast we ask you leave the work area in clean and tidy condition, placing rubbish in bins, washing and drying and putting away your dishes, pans, cutlery, etc. It will help us greatly if you TAKE AWAY with you any bottles and cans.
Is there a washing machine or dryer we can use?
Staff can direct you to a nearby laundrette.
Is there a TV?
There is a TV in the TV Lounge, with YouTube, NowTV movies and Catch-Up channels.
Where are the nearest shops?
The nearest shop is 10 to 15 mins walk away, at Caol or Corpach. It's a pleasant walk by the canal. The Co-op is open early until late. There are also major supermarkets in Fort William.
Can I get a signal on my mobile phone?
Yes there is a good mobile signal on most networks.
Are dogs allowed in any of the accommodation?
Sorry, as the accommodation is shared, Dogs are not allowed.
Are children allowed?
Unfortunately due to the nature of the accommodation we can only accept children over 5 years. Families with children under 16 years are advised to reserve a private room.
Do we have to pay to use the Wi-Fi connection?
Wi-fi access is free of charge, and is accessible everywhere.
Where can I secure my belongings?
If you have valuables you need to take special care of, there is a locker bank in the hostel. Ask Reception staff for details.
Are towels or toiletries provided?
No we do not supply toiletries or personal towels but we can hire you a towel for a small charge. Tea towels are provided in the kitchen.
When can we arrive and depart?
Hostel Reception opens from 5:00 pm until 10:00 pm and from 8:00 am until 10:00 am daily. Early Departure is possible - please arrange this at Reception.
Guests wishing an Early Arrival or Late Arrival outside reception hours should contact staff by telephone in advance to arrange. NOTE: a small fee per person will apply except to Arrivals by late train. Please be aware staff reside on the premises and are grateful not to be disturbed unnecessarily during their free time when Reception is closed. Strictly No Arrivals after 11:00 pm. Guests staying for more than one night may not have full access to the bedrooms, kitchen or bathrooms between 10:00 am and 5:00 pm daily. Staff take their time out afternoons, so please try not to disturb them.
Can I smoke in the hostel, have candles or a barbecue?
The hostel is strictly NO SMOKING, but you can smoke outside away from the building. If you wish to have a Barbecue please discuss this with Reception staff. Candles and naked flames are not permitted inside the hostel.
Is alcohol allowed?
Drinking alcohol in reasonable measure is permitted, but it is a HOSTEL and not a pub. If you over-indulge or your behaviour deteriorates, or other guests are disturbed you will not be allowed to stay, you will receive no sympathy from staff and before you ask - no, you will not get a refund.
Can I cook my own food in the hostel?
Yes the hostel is equipped with a kitchen with electric hob, microwave oven, pans, cooking utensils, crockery, cutlery and glassware. There is also an oven and grill. There are hotel, bistro and pub serving food within a 10 min walk by the canal, various take-always that deliver food, and numerous pubs, cafes, restaurants and hotels in the town centre, 10 mins drive.
Can we take food and drinks to our bedroom?
Guests are requested to consume food and drinks ONLY in the kitchen or dining areas, for reasons of hygiene and cleanliness . These areas are open from early in the morning until 10:00 am and from 5:00 pm until 10:00 pm daily, when they are closed in compliance with safety requirements.
Where can I charge my phone?
There are plug sockets in each room and phone-chargers in the lounge, but staff are also available to help.
Where can I dry my outdoor gear?
We don't have a Drying Room, but staff can direct you to where in the hostel you can drip-dry your clothes. Tumble dryers may also be available for service-dry. A small fee will apply per load.
How can I get to the hostel by bus or train?
From Fort William catch the number 46 or 47 bus, asking the driver to stop at Banavie. There's a bus every 30 mins, or every hour in the evening. If travelling by train from Skye, get off at Banavie. If travelling by train from Glasgow, don't get off at Fort William. Instead, get off at Banavie which is the next station along the track going to Mallaig. From the station/main road through Banavie, cross the canal and take the road signed Banavie. After just 5 mins walk look out for the street sign for Hostel pointing along Locheil Crescent.
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